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Privacy Policy

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Effective Date: 2024

WashBros ("we," "us," or "our") operates the website [washbros.co.nz] (the "Site"). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit or interact with our Site or use our services, in accordance with New Zealand’s Privacy Act 2020.

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1. Information We Collect

We collect several types of information to provide and improve our services:

  • Personal Information: This may include your name, email address, phone number, physical address, and any other details you provide when booking a service or contacting us.

  • Usage Data: We collect information on how the Site is accessed and used. This may include your IP address, browser type, pages visited, and the time spent on each page.

  • Cookies: Our Site uses cookies to enhance your experience. Cookies are small files that store information on your browser. You can disable cookies through your browser settings, but this may affect how the Site functions.

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2. How We Use Your Information

We use your information to:

  • Provide and manage our services, including booking and fulfilling window washing, gutter cleaning, and other related services.

  • Communicate with you about your bookings, promotions, and other updates related to our services.

  • Improve our Site and services by analyzing usage patterns.

  • Comply with legal obligations and resolve disputes.

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3. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: We may share your information with trusted third-party providers who help us operate our business, such as payment processors, CRM platforms (e.g., Jobber), or email marketing services.

  • Legal Requirements: We may disclose your information if required to do so by law or in response to a legal request.

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4. Data Security

We implement appropriate security measures to protect your personal information from unauthorised access or disclosure. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

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5. Your Rights

You have the right to:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request correction of any inaccurate or incomplete information.

  • Deletion: Request the deletion of your data, subject to legal and contractual obligations.

  • Withdrawal of Consent: If you have provided consent for the collection or processing of your personal data, you can withdraw it at any time.

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6. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review the privacy policies of any third-party sites you visit.

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7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically for any updates.

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8. Complaints

If you believe we have not handled your personal information in accordance with this Privacy Policy or the New Zealand Privacy Act 2020, you can make a complaint to:

Office of the Privacy Commissioner
Phone: 0800 803 909
Website: https://www.privacy.org.nz

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9. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us at:

WashBros
Email: contact@washbros.co.nz
Phone: 022-476-4775
Auckland, New Zealand

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