Privacy Policy

WashBros is a window cleaning business based in Auckland, New Zealand. We operate at washbros.co.nz and can be contacted at:

• Website: washbros.co.nz
• Phone: 022-476-4775
• Service area: Auckland-wide

This Privacy Policy explains how WashBros collects, uses, stores, and protects your personal information. It applies to all personal information we collect through our website, contact form, quote requests, and any direct communications with us.

We are committed to complying with the New Zealand Privacy Act 2020 and the 13 Information Privacy Principles (IPPs) contained within it.

3.1 Information You Provide Directly

• Full name
• Email address
• Phone number
• Residential or commercial property address (for quoting and service delivery)
• Any additional details you include in your message or quote request

3.2 Information Collected Automatically

• General website usage data (pages visited, time on site) via analytics tools
• Device and browser type
• Approximate location (city/region level only)

We do not collect sensitive personal information (such as financial details or health information) through our website.

We collect personal information through the following channels:

• Our online contact and quote request form at washbros.co.nz
• Direct communication via phone, email, or text message
• Google Reviews and other public review platforms
• Automated website analytics tools

We collect and use your personal information for the following purposes (consistent with IPP 10 and IPP 11 of the Privacy Act 2020):

• To respond to your enquiry or quote request
• To schedule and deliver window cleaning services at your property
• To send appointment reminders or follow-up communications
• To issue invoices and process payments
• To send service reminders if you are on a maintenance plan
• To improve our website and services through anonymised analytics
• To comply with any legal obligations

We will not use your information for any purpose that is incompatible with the reason it was originally collected, without your consent.

We may share your personal information with trusted third-party service providers who assist us in operating our business, such as CRM, communication, analytics, and workflow tools. These providers are only given access to the information necessary to perform their functions.

Some of these providers may store data on servers located outside New Zealand. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the NZ Privacy Act 2020.

We do not sell your personal information to third parties.

We retain your personal information for as long as it is needed to provide our services or as required by law. Typically:

• Enquiry and quote information: up to 2 years
• Active client records: for the duration of the client relationship, plus 7 years for financial records (as required by NZ law)

When your information is no longer required, we will delete or de-identify it securely.

Under the New Zealand Privacy Act 2020, you have the right to:

• Request access to the personal information we hold about you (IPP 6)
• Request correction of any information that is inaccurate or out of date (IPP 7)
• Ask us to delete your information where it is no longer required
• Lodge a complaint with the Office of the Privacy Commissioner (www.privacy.org.nz) if you believe your privacy rights have been breached

To exercise any of these rights, please contact us at the details provided in Section 1. We will respond to requests within 20 working days, as required by the Privacy Act 2020.

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, or disclosure. These steps include:

• Use of reputable, secure third-party platforms (HubSpot, Make, Google)
• Limiting access to client data to WashBros personnel only
• Using HTTPS encryption on our website

Our website uses cookies and similar tracking technologies to analyse website traffic and improve user experience. This data is collected in aggregate and is not used to identify individual users.

You can disable cookies through your browser settings, however some website features may not function correctly as a result.

Our website may contain links to third-party websites (such as Google Maps or review platforms). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

• Phone: 022-476-4775
• Website: washbros.co.nz/contact

For privacy complaints that we are unable to resolve, you may contact the Office of the Privacy Commissioner at www.privacy.org.nz or on 0800 803 909.